You are here: home
Booking Info

Booking Information

Your reservation can begin on any day of the week subject to availability.
Check-in is from 2.00 pm and our team will ‘meet & greet you’  to hand over your keys and talk through your apartments features

To make a booking simply click the Book Now button and follow instructions online, once your payment has been received we will send out your check-in instructions

Pre-authorisation of a credit card or an agreed security bond which is returnable at the end of your stay is required upon check-in and we reserve the right to invoice you in the event of breakages and damages.

Our Terms and Conditions


The booking will be secured once the rent as detailed on the invoice has been received in full by Coventry Home before arrival. In the absence of payment being received, we reserve the right to cancel the rental.

Forms of Payment

Payments may be made in pounds sterling by BACS transfer, cheque or banker's draft, Visa, MasterCard, Switch, or American Express.
Credit card payments carry a handling fee of 4%, there is no handling fee for payment by Debit card.

Cancellation & Early Departure

  • Notice of cancellation is required by email at info@coventryhome.co.uk at least 14 days prior to arrival to avoid facing a cancellation charge.
  • Stays of 1-14 nights cancelled less than 14 days prior to arrival will be subject to a charge equal to the total cost of the stay.
  • Stays of 15 or more nights cancelled less than 14 days prior to arrival will be subject to a charge equal to 14 nights' stay.

Inclusive & Additional Charges

Rentals quoted include gas, electricity, heating/air-conditioning, water, basic cable television package and local council tax charges. We reserve the right to adjust control systems if fuel/power is wasted unnecessarily.
Prices quoted also include a weekly housekeeping service; additional week-day housekeeping is available at extra cost. Broadband and Car parking are available upon application (chargeable).

Arrival, Check-in & Departure

Apartments are reserved from 2 pm on the day of arrival until 10am on the day of departure, unless an early arrival or later departure time is requested and agreed in advance with us, which may be chargeable.

Coventry Home provides a meet and greet key collection service so it is essential that we are advised of your time of arrival.
An estimated arrival time is required a minimum of 72 hours in advance in order for the Owner to arrange a representative to attend the check-in.

Keys

Any keys or remote control devices lost must be reported to us immediately. A replacement set will be issued as soon as possible at a cost of £50 for keys and £80 for remote control devices.
If a Client locks themselves out of the property and requires our assistance to gain entry, we reserve the right to charge an administration fee of a minimum of £50 together with any direct costs incurred i.e .locksmith’s charges.

Loss or Injury

We accept no liability or responsibility for loss or damage to personal property nor for any costs incurred by Clients due to travelling delays or alterations, nor for personal accident, death or injury to the Client or any persons using the accommodation provided or member of the Client’s party or visitor howsoever caused.

Occupancy

The number of people permitted to occupy each apartment is limited to the number of beds (1 for a single bed, 2 for each double bed). In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking.

If the number of people permitted to occupy an apartment is exceeded, Coventryhome may refuse access to the accommodation and reserves the right to charge for additional apartments or over occupancy. Use of the apartments for Parties or Social Gatherings are by no means allowed.

Cleaning

All properties are professionally cleaned on departure. Clients are responsible for leaving the apartment in the same condition as on arrival i.e. interior fixtures and fittings in the same place state and condition, crockery and cutlery washed-up and returned to cupboards and all rubbish disposed of.


Sign up & save
Enter your details below to receive
10% Off*
 
When it comes to relaxing whilst on business trips I find hotels to be very restrictive. This is a much better solution to my needs. I can enjoy the luxury of space and not being enclosed in a small room as you would be in a hotel - great alternative!
A thoroughly enjoyable stay. The apartment was like a home from home.
5 star! Absolutely perfect!